Email the studio
Best for order questions, photographs, custom references, and detailed requests.
Customer Service
Frequently Asked Questions
Find clear answers about ordering, delivery, returns, custom work, and product care.
Orders & Payment
Orders are confirmed by email after payment. If you need to change an order, contact us as soon as possible before production or dispatch begins.
Shipping & Delivery
Every piece is prepared and inspected by hand. Processing normally takes 3–5 business days, followed by the delivery time shown at checkout.
Returns
If an item arrives damaged or incorrect, contact us with your order number and photographs. Custom-made and one-of-one pieces cannot normally be returned unless faulty.
Custom Colors
Custom colors are developed from your references and intended movement. Hand dyeing creates natural variation, so no two pieces will be exactly identical.
Product Care
Keep silk dry, loosely folded, and away from sharp objects. Avoid machine washing. For care advice specific to your piece, contact the studio.
Contact Us
Tell us what you need. We usually reply within 1–2 business days and will guide you to the right solution.
Message the studio
Best for a quick conversation about availability or custom work.
WhatsAppEmail the studio
Tell us about your order, custom color, or product question. We usually reply within 1–2 business days.