Terms of Service

Last Updated: June 2026

Welcome to LUMIVEIL. By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website.

Website Use

You agree to use this website only for lawful purposes and in accordance with these Terms.

You may not:

• Use the website in any way that violates applicable laws or regulations.

• Attempt to interfere with the security or functionality of the website.

• Use automated systems to access or scrape website content without permission.

• Engage in fraudulent or misleading activities.

Products

Our products are handcrafted using natural materials, including bamboo and silk.

Due to the handmade nature of our products, slight variations in color, dye pattern, texture, stitching, bamboo grain, and overall appearance may occur. These variations are normal characteristics of handcrafted goods and are not considered defects.

We make every effort to accurately display product colors; however, colors may vary slightly due to screen settings, photography, and lighting conditions.

Pricing and Availability

All prices are displayed in U.S. Dollars (USD).

We reserve the right to:

• Modify prices at any time without notice.

• Correct pricing errors.

• Limit product quantities.

• Discontinue products at any time.

Product availability is not guaranteed until an order has been accepted and processed.

Orders

By placing an order, you represent that:

• All information provided is accurate and complete.

• You are authorized to use the selected payment method.

We reserve the right to refuse, cancel, or limit any order for reasons including, but not limited to:

• Suspected fraud

• Pricing errors

• Product availability issues

• Violation of these Terms

If payment has already been collected, any approved cancellation will be refunded according to our Refund Policy.

Shipping and Delivery

Estimated delivery times are provided for convenience only and are not guaranteed.

LUMIVEIL is not responsible for delays caused by:

• Customs processing

• Postal services

• Weather conditions

• Transportation disruptions

• Events beyond our reasonable control

Additional information can be found in our Shipping Policy.

Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

By placing an order, you acknowledge and agree to the terms outlined in that policy.

Intellectual Property

All content on this website, including but not limited to:

• Images

• Product photography

• Text

• Graphics

• Logos

• Videos

• Design elements

is the property of LUMIVEIL and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

Limitation of Liability

To the fullest extent permitted by law, LUMIVEIL shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

• Use of the website

• Use of our products

• Inability to access the website

• Delays or interruptions in service

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

Disclaimer

The website and all products are provided on an "as is" and "as available" basis.

We make no warranties, express or implied, regarding:

• Website availability

• Accuracy of information

• Uninterrupted operation

• Fitness for a particular purpose

except as required by applicable law.

Privacy

Your use of this website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect and use personal information.

Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon posting to this page.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

Contact Us

If you have any questions regarding these Terms of Service, please contact us through our Contact Us page or customer support email.

 

Privacy Policy

Last Updated: June 2026

At LUMIVEIL ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Information We Collect

Information You Provide

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

• Full name

• Email address

• Billing address

• Shipping address

• Phone number (if provided)

• Payment information

• Any information you voluntarily submit to us

Please note that payment information is processed securely by our payment providers and is not stored on our servers.

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address

• Browser type

• Device information

• Operating system

• Pages viewed

• Referral source

• Time spent on the website

• Website interactions

This information helps us improve our services and user experience.

How We Use Your Information

We may use your information to:

• Process and fulfill orders

• Provide customer support

• Communicate regarding purchases and shipments

• Respond to inquiries

• Improve website functionality and user experience

• Prevent fraud and unauthorized transactions

• Comply with legal obligations

• Send marketing communications if you have opted in

You may unsubscribe from marketing emails at any time.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third-party service providers that help us operate our business, including:

• Payment processors

• Shipping carriers

• Website hosting providers

• Analytics providers

• Advertising and marketing partners

These providers only receive information necessary to perform their services.

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to improve website performance and personalize your experience.

These technologies may be used to:

• Remember preferences

• Analyze website traffic

• Measure advertising effectiveness

• Provide relevant advertisements

You may control cookies through your browser settings. Disabling cookies may affect certain website functions.

Third-Party Services

Our website may use third-party services such as:

• Shopify

• PayPal

• Google Analytics

• Meta (Facebook and Instagram)

• TikTok

• Shipping and logistics providers

These services may collect and process information according to their own privacy policies.

Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders

• Meet legal and tax obligations

• Resolve disputes

• Enforce agreements

Data Security

We implement commercially reasonable security measures designed to protect your information.

All transactions are processed using SSL encryption and secure payment gateways.

However, no method of internet transmission or electronic storage can be guaranteed to be 100% secure.

International Customers

Because we serve customers worldwide, your information may be processed and stored in countries outside your country of residence.

By using our website, you consent to such transfers where permitted by applicable law.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your data

• Object to certain processing activities

• Withdraw consent where applicable

To exercise any of these rights, please contact us.

Children's Privacy

Our website is not intended for individuals under the age of 13.

We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us through our Contact Us page or by email.

We will respond as soon as reasonably possible.

Shipping Policy

Last Updated: June 2026

Thank you for shopping with LUMIVEIL.

We are pleased to offer worldwide shipping with all duties and taxes included, so you can shop with confidence and no unexpected fees upon delivery.

Processing Time

Each LUMIVEIL product is carefully handcrafted and inspected before shipment.

Orders are typically processed within 3–5 business days.

During peak seasons or promotional periods, processing times may be slightly longer.

Worldwide Free Shipping

We proudly offer FREE worldwide shipping on all orders.

No minimum purchase is required.

Shipping costs are already included in the product price.

Estimated Delivery Times

Estimated delivery times after shipment are:

• United States: 7–15 business days

• Canada: 7–15 business days

• Europe: 7–18 business days

• Australia & New Zealand: 7–18 business days

• Rest of World: 10–25 business days

Please note that delivery times are estimates and may vary due to customs clearance, local postal services, weather conditions, or other circumstances beyond our control.

Duties, Taxes & Customs Fees

All duties, taxes, customs charges, and import fees are included in your order.

You will not be required to pay any additional charges upon delivery.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Tracking updates may take several days to appear after shipment, depending on the carrier.

Lost, Delayed, or Damaged Packages

If your package is lost, significantly delayed, or arrives damaged, please contact us within 7 days of the expected delivery date.

Our team will work with you to investigate the issue and provide an appropriate resolution.

Depending on the situation, we may offer:

• A replacement shipment

• A partial refund

• A full refund

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

LUMIVEIL is not responsible for delivery issues resulting from incorrect or incomplete addresses provided by the customer.

Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact our customer support team and we will be happy to assist you.

Return & Refund Policy

At LUMIVEIL, we want you to love your purchase. If you are not completely satisfied, we're here to help.

Return Eligibility

We accept returns within 14 days of delivery.

To be eligible for a return:

• Items must be unused, unworn, and in their original condition.

• Items must be returned in their original packaging.

• Proof of purchase or order number is required.

To initiate a return, please contact us at our customer support email with your order number and reason for return.

Exchanges

We accept exchanges within 14 days of delivery for items of equal value, subject to product availability.

Items must be returned in unused, original condition.

Customers are responsible for any shipping costs associated with exchanges unless the item arrived damaged, defective, or incorrect.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Custom-made or personalized products

• Items that have been used, damaged, altered, or improperly cared for after delivery

• Clearance or final sale items (if applicable)

Handmade Product Notice

LUMIVEIL products are handcrafted using natural bamboo, silk, and traditional hand-dyeing techniques.

As a result, slight variations in color, dye patterns, bamboo grain, stitching, and overall appearance are natural characteristics of handmade products and are not considered defects.

Color Disclaimer

Due to differences in monitor settings, screen displays, photography, and lighting conditions, actual product colors may vary slightly from those shown on our website. Such variations are not considered product defects.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide clear photos of the issue.

Upon verification, we will offer one of the following remedies at no additional cost:

• Replacement product

• Full refund

• Partial refund, where appropriate

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method within 7–10 business days.

Please note that original shipping costs, customs duties, taxes, and other non-recoverable fees incurred during fulfillment are non-refundable where applicable.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

We recommend using a trackable shipping service for all returns, as LUMIVEIL cannot guarantee receipt of returned items without tracking.

Contact Us

If you have any questions regarding returns or refunds, please contact us and our team will be happy to assist you.

Legal Notice

Last Updated: June 2026

Website Ownership

This website, including all content, products, images, graphics, text, logos, and design elements, is owned and operated by LUMIVEIL.

By accessing and using this website, you agree to comply with all applicable laws and regulations.

Intellectual Property

All content displayed on this website is protected by copyright, trademark, and other applicable intellectual property laws.

Unless otherwise stated, no content from this website may be copied, reproduced, distributed, modified, republished, transmitted, or used for commercial purposes without prior written permission from LUMIVEIL.

Product Information Disclaimer

We strive to ensure that all product descriptions, specifications, images, and pricing information are accurate.

However, errors, inaccuracies, or omissions may occasionally occur.

LUMIVEIL reserves the right to correct any errors and update information at any time without prior notice.

Handmade Product Disclaimer

Many of our products are handcrafted using natural bamboo, silk, and traditional hand-dyeing techniques.

Slight variations in color, texture, dye pattern, bamboo grain, stitching, and overall appearance are natural characteristics of handmade products and should not be considered defects.

Color Accuracy Disclaimer

Actual product colors may vary slightly from those displayed on your screen due to monitor settings, device displays, photography, and lighting conditions.

External Links

This website may contain links to third-party websites for informational or service purposes.

LUMIVEIL is not responsible for the content, policies, or practices of any third-party websites.

Accessing third-party websites is at your own risk.

Limitation of Liability

To the fullest extent permitted by law, LUMIVEIL shall not be liable for any direct, indirect, incidental, consequential, or special damages resulting from:

• Use of this website

• Inability to access this website

• Reliance on information contained on this website

• Use of products purchased through this website

No Professional Advice

The information provided on this website is for general informational and commercial purposes only and should not be considered professional, legal, financial, medical, or other specialized advice.

Contact Information

For legal inquiries or questions regarding this website, please contact:

LUMIVEIL

Email: shanwufang888@outlook.com

Website: www.silksfan.com

Changes to This Notice

LUMIVEIL reserves the right to modify this Legal Notice at any time.

Any updates will be posted on this page with the revised effective date.